Got Questions?
We’ve Got Answers
We’ve Got Answers
Whether you're buying crypto for the first time or managing regular conversions, Altswap is here to help. Browse the most frequently asked questions below — or reach out if you don’t find what you need.
Frequently Asked Questions
If funds are already on your balance, the exchange happens instantly.
If you’re paying via bank transfer or card, crypto is delivered after funds are confirmed — usually within one business day.
If you’re paying via bank transfer or card, crypto is delivered after funds are confirmed — usually within one business day.
We support a wide range of assets — including major fiat currencies (like CZK, EUR) and popular cryptos (BTC, USDT, and many more). The calculator will show all available options.
Rates are pulled in real time from leading liquidity providers. What you see in the calculator is the actual rate — including fees — locked at the time of confirmation.
Minimum and maximum limits depend on the asset and method of payment. You’ll see any restrictions before confirming a transaction.
Yes. To comply with EU regulations, identity verification is required for all users. The process is quick and secure — and only needs to be done once.
Yes. You can keep both fiat and crypto on your Altswap balance and convert or withdraw them when needed.
We’re happy to help. Reach out to our support team — we’ll get back to you as soon as possible.
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